International Indonesia

Ruko Glaze 2 Blok D no 32
Gading Serpong
Tangerang, Banten
Indonesia 15480
021 29315299

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Golden Sun Indonesia, pt
trusted company in providing Laser Cutting machines and CNC Routers.
LC1390, LC 1325M, and LG6040 are our best seller.
Service and customer satisfaction is our goal.

Warranty Policy

Laser Cutting and Engraving Machine Warranty

  • We guarantee that our machinery is new and has been checked to be free from any manufacturing defects. 
  • Starting 1st March 2011 Laser Cutting & Engraving Machines produced, purchased or installed in year 2011 onwards are covered by two years warranty. 
    • The two years warranty covers spareparts, service, mechanical and electrical.  However the laser tube, lens and mirrors are still covered by 6 months warranty. 
    • The warranty also extends to the machine which was bought in December 2010 and installed in 2011, extending the warranty on the sales contract.
  • For machines produced, bought and installed before the 1st of January 2011 will adhere to the warranty on the sales contract.
  • Any faulty parts including mechanical and electrical that happened within the warranty period will be replaced for free.
  • Warranty will be voided if the machine is operated or exposed in a situation outside the working condition.  For example machine is operated in outside the specification range, dropped of the floor, rainned or flooded.

Laser Machine Sparepart Warranty

  • Condition: we guarantee that the spare parts that we sold is new, well functioning and free from manufacturing defects. 
  • Spare part warranty is valid for 6 months and will be voided for any mishandling such as dropped of the floor or water damage and use of outside specification of the machine. 
  • We will replace fauilty spareparts within the warranty period.
  • Laser tube will be warranted for 6 months from delivery date.  Laser tube shall not be physically damaged upon claiming for warranty.
  • For more information please refer to this document.

Other Products

All other products not mentioned in this page including but not limited to Weaving Loom and Acrylic Printer are guaranteed for 1 year